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Do you have any questions?

You will find answers to the most frequently asked questions in our frequently asked questions. If we have not answered your question, please do not hesitate to contact us. Our goal is to help you as much as possible so that you make the best choice.

  • What is being an ambassador?
    Being an ambassador means talking about the brand around you, sharing your impressions, having people try out your Way glider... If you are behind a purchase from Way Gliders, you will be rewarded!
  • Why become an ambassador?
    Many people are discovering our wings thanks to pilots who already fly under Way. Naturally, they come to talk about it and promote our brand because they are satisfied with it. We believe that these people who promote our wings deserve to be rewarded for their commitment.
  • Who can become an ambassador?
    All owners of a Way sail, purchased new or used.
  • What advantages?
    Way Gliders undertakes to donate: - For the buyer: a 5% reduction on their new Way Gliders sail. - For the ambassador: a 5% commission on each sale made thanks to him (in the form of a voucher on our site www.ridair.com )
  • How it works ?
    To become an ambassador, nothing could be simpler: 1 - Register as an ambassador using the form available here . 2 - Download the collaboration contract to return to us dated and signed. 3 - Receive your exclusive personal ambassador code by email. 4 - When someone uses your personal code on their Way order, you will automatically receive your voucher by email.
  • What is being an influencer?
    This program consists of making publications to promote the Way Gliders brand on your most well-known social networks: Facebook, Instagram, Youtube, Tiktok or blogs.
  • Why become an influencer?
    If you have a flair for communication, and like posting paragliding photos, blog articles or even videos, this program is for you. Whatever your number of followers, the main thing is to publish images of your Way Gliders wing and share your passion with your audience. The spirit of the Way community is above all to never forget that it is our riders who make the brand.
  • Who can become an influencer?
    All owners of a Way sail purchased new or used.
  • What advantages?
    Way Gliders rewards you with a voucher for each publication featuring your Way glider: Photo of the sail + small text: €5 Short video (1 minute, vertical format) in the form of short/real/tiktok, with subtitles: €15 Informative blog article with photos of the sail: €15 Long test video (10 minutes maximum, horizontal format), or use of the sail on the ground or in flight: €50. Publications limited to one per week per influencer (excluding long videos, see contract). For any other content: contact us. We welcome any innovative idea!
  • How it works ?
    To become an influencer, nothing could be simpler: 1 - Register as an influencer using the form available here 2 - Download the collaboration contract to return to us dated and signed. 3 - Your influencer status will then be activated: you can start publishing. 4 - Remember to archive your publications as you go (by simple screenshot). 5 - Every quarter or every year (as you wish), send us the list of your Way publications, and you will automatically receive your voucher by email.
  • What does it mean to be a content creator?
    This program consists of creating photos, videos or articles then sold to Way Gliders, who can freely benefit from them for the promotion of the brand.
  • Why become a content creator?
    Do you have artistic flair, a taste for beautiful photos or video editing… coupled with a passion for paragliding? Way Gliders can help you promote your skills by purchasing your content.
  • Who can become a content creator?
    All owners of a Way sail purchased new or used.
  • What advantages?
    Way Gliders pays you in vouchers or fees (subject to conditions) for each content created featuring your Way glider: Quality photo of the sail: €15. Informative blog article with photos of the sail: €45 Short video (1 minute, vertical format) in the form of short/real/tiktok, with subtitles: €45 Long test video (10 minutes maximum, horizontal format), or use of the sail on the ground or in flight: €150. Publications limited to one per week per content creator (excluding long videos, see contract) For any other content: contact us. We welcome any innovative idea!
  • How it works ?
    1 - Contact us by email to propose your content creation project, illustrated by some of your creations: info@ridair.com 2 - We will then define a content creation project together. 3 - Download the content creator contract to return to us dated and signed. 4 - Send yourself your creations and you will receive your voucher by email, or your fees by bank transfer.
  • How do I place my order?
    Your card will be charged for the full amount at the time of purchase within 7 days.
  • What does availability mean?
    In stock: the sail is currently in stock. You can place your order and your sail will be delivered in a short time. Deadline contact us: Send us an email to find out the potential delivery date.
  • Is it possible to change the delivery address of my order?
    In stock: the sail is currently in stock. You can place your order and your sail will be delivered in a short time. Deadline contact us: Send us an email to find out the potential delivery date.
  • How do I cancel my order?
    According to the Consumer Code, you have 14 days of withdrawal to cancel an order or return a new wing to us, in its condition upon delivery. If you wish to cancel your order, contact us at the following email address: info@ridair.com If you have already paid, the full amount of your order will be refunded within a few days.
  • How do I return my order?
    The sail should be folded like an accordion, with the edge reinforcements flat and the flexible rods stacked one on top of the other. The wing should not be folded too tightly to avoid damage to the fabric and to prolong the life of your paraglider.
  • What is the delivery delay ?
    Yes, absolutely.
  • What are the shipping fees ?
    The sail should be folded like an accordion, with the edge reinforcements flat and the flexible rods stacked one on top of the other. The wing should not be folded too tightly to avoid damage to the fabric and to prolong the life of your paraglider.
  • How do I know my sail is on its way?
    Your card will be charged for the full amount at the time of purchase within 7 days.
  • Is it possible to receive my sail in person at Rid'Air?
    Yes, absolutely.
  • What are the payment options available ?
    Your card will be charged for the full amount at the time of purchase within 7 days.
  • When do I receive my invoice? / payment confirmation ?
    Yes, absolutely.
  • When will my card be charged?
    Your card will be charged for the full amount at the time of purchase within 7 days.
  • What size sail to choose?
    In stock: the sail is currently in stock. You can place your order and your sail will be delivered in a short time. Deadline contact us: Send us an email to find out the potential delivery date.
  • How do I know my GVW (total flyweight)?
    The PTV (total flying weight) corresponds to the weight of the pilot dressed, with his full equipment. The ideal is to weigh yourself before setting off to fly, with a bag on your back! On average, you should expect to add about 20 to 30 pounds (9 to 13 kg) to your bare weight.
  • What comes with my sail?
    Your card will be charged for the full amount at the time of purchase within 7 days.
  • Will it be easy to resell my Way wing on the second-hand market?
    Your card will be charged for the full amount at the time of purchase within 7 days.
  • Are the materials used tested by Way Gliders?
    According to the Consumer Code, you have 14 days of withdrawal to cancel an order or return a new wing to us, in its condition upon delivery. If you wish to cancel your order, contact us at the following email address: info@ridair.com If you have already paid, the full amount of your order will be refunded within a few days.
  • What care should I take for my wing?
    Yes, absolutely.
  • How should Way wings be stored?
    Your card will be charged for the full amount at the time of purchase within 7 days.
  • How do I fold my sail?
    The sail should be folded like an accordion, with the edge reinforcements flat and the flexible rods stacked one on top of the other. The wing should not be folded too tightly to avoid damage to the fabric and to prolong the life of your paraglider.
  • When should I send my sail for inspection?
    The sail should be folded like an accordion, with the edge reinforcements flat and the flexible rods stacked one on top of the other. The wing should not be folded too tightly to avoid damage to the fabric and to prolong the life of your paraglider.
  • What is the warranty on my sail?
    In stock: the sail is currently in stock. You can place your order and your sail will be delivered in a short time. Deadline contact us: Send us an email to find out the potential delivery date.
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